Clinical & dental
Triage urgency, book hygiene blocks, confirm insurance questions without tying up the front desk.
OPERATIONS SOFTWARE / VOICE & MESSAGE
The front office you cannot afford to staff.
Shiftline gives small businesses an always-on reception layer: calls answered, meetings booked, leads nudged, and questions answered from your own knowledge—then handed to a human with full context.
PRODUCT TOUR
Three surfaces owners actually watch all day.
These are reconstructed UIs from the product we are building—layout, density, and labeling match the console and API routes in this repository. Photographed marketing assets can replace them later without changing the story.
CALL — INBOUND +1 (470) …
liveCaller
Alex Morgan
returning · booked once · prefers mornings
Queue
00:42
LIVE AUDIO
0:12
Caller
I need a hygiene slot before Friday if you have anything open.
0:18
Shiftline
I can check Thursday 9:20 or Friday 7:50. Which works better?
0:26
Caller
Thursday—early is perfect.
Suggested actions
Human handoff
Operator can join with full transcript + customer memory snapshot.
webhook: /webhooks/telnyx/voice
DASHBOARD — TODAY
liveAnswered
124
last 24h
Contained
91%
no human
Bookings
18
net new
Escalations
3
owner notified
Conversation latency
p50 / p95
LEADS — FOLLOW-UP
liveJordan Lee
SMS 2 of 4Asked about fleet pricing · opened email
Priya Shah
paused — repliedWants a call back tomorrow after 2pm
Chris Ortiz
email dueQuote sent · waiting on decision
BACKBONE
A B2B spine, not a demo chatbot.
The FastAPI service owns webhooks, telephony adapters, and Stripe idempotency tables. The Next console is where owners steer tone, hours, escalation targets, and industry packs.
- DATA
- Postgres + pgvector, row-level security per organization
- VOICE
- Telnyx programmable voice · mock adapter for CI
- CONTROL
- Human escalation + transcript export + operator roles (roadmap)
01
Connect traffic
Bring your Telnyx numbers, calendars, and CRM objects into one tenant. Redis keeps hot session state close to the voice path.
02
Teach the floor
Upload policies, services, and edge cases into a vector-backed knowledge layer, plus per-customer memory from every conversation.
03
Operate with guardrails
Every worker exposes tools with audit trails: booking, cancel, notify owner, pause sequence. Humans override in one click.
VERTICAL PACKS
Same engine. Different playbooks.
Industry JSON packs seed hours, intents, and compliance hints. The product ships with a dentist reference pack in-repo today; the rest follow the same interface.
Retail & appointments
Handle cancellations, move people to quieter windows, send directions over SMS automatically.
Automotive
Capture symptoms, propose bay time, keep owners in the loop when a quote needs sign-off.
Professional services
Screen intake, route by matter type, preserve a cautious handoff path for anything sensitive.
HONEST READINESS
Working codebase today. Full B2B launch still needs the last mile.
You can run the API, apply database migrations, and exercise Telnyx-shaped webhooks with a mock carrier today. What separates a funded startup launch from this repository is polish: hosted auth, subscription states, signed media bridges to your model provider, security review, and playbooks for SMS compliance.
API heartbeat
reachablebuild marker v0.1.0
Already in the repo
- Multi-tenant Postgres models · Alembic + RLS migration
- Telnyx adapter + mock telephony + webhook routes
- Stripe webhooks + subscription sync · industry pack route
If you are staffing this like a real company, talk like one.
Email, deck, and live pilot come next—we are not hiding behind a fake "Book a demo" form until deliverables deserve the meeting.
founders@example.comreplace with your domain before fundraising